Course overview

The Programme Consists of the following 20 modules and a CPD quiz

Personal Leadership and Management

1. Credibility to make a good start

What is credibility, why it matters, and how to build and maintain it

Users will learn the characteristics of credibility; how credibility influences the way others view you, and common mistakes in damaging credibility.

The module will also encourage users to reflect and undertake a personal audit of their own credibility, prioritizing building upon strengths and charisma.

2. Values for leadership practice

The role of business ethics and values in leadership life to set an agenda for principled leadership

Users will learn the significance of values and principles; how to recognize ethical danger signs; simple tests to guide in ethical choices; managing ego; example ethical dilemmas within dentistry and how to achieve principled dental practice.

The module will also encourage users to clarify their own operating principles and develop a personal code of ethics.

3. Direction to focus priorities

How thinking strategically provides clarity and focus to eliminate the trivial and unproductive activities and establish leadership purpose

Users will learn to develop strategic thinking and communication; planning and prioritization of commitments; scenario planning; avoiding sunk cost bias and the Pare to principle.

The module will also encourage users to assess their own productivity and communicate their strategy in relation to dentistry.

4. Trust: Building and maintaining it

The dynamics of trust, why it is critical and how to build and maintain it

Users will learn the rules of trust; leadership consequences of lack of trust; leadership actions to build trust, and explore servant leadership versus transformational leadership.

The module will also encourage users to reflect on ways the best leaders build trust and how this can be implemented in their lives. Users will also appreciate that trust is just as essential as professional credibility and competence.

5: Energy: Raising levels

How to achieve and sustain high levels of energy to face the challenges of leadership life

Users will learn the significance of their own leadership energy having the ability to inspire or demoralize others; how to manage their energy through stamina; breaking out of the comfort zone; improving discipline; maintaining happiness;  stress management techniques.

The module will also encourage users to reflect on their own life outlook and how they approach their energy management. Users will establish goals that meet the SCAMPI test.

6: Feedback to keep on track

Why feedback is key to our leadership success and how to receive and give it

Users will learn the importance of feedback; how to become effective at giving and receiving valuable feedback; delivering measured praise and truth; learning from failure; how failure breeds success and how to avoid the hazards of success.

The module will also encourage users to utilize exercises to evaluate their own response to heated dialogue, and use feedforward to drive their development.

7: Courage for when it gets tough

Courage and its impact in leadership life and why fear holds us back from optimizing our leadership potential

Users will learn to overcome adversity and fear in leadership; the laws of confrontation; managing conflict situations through difficult conversation; tactics to manage fear.

The module will also encourage users to manage adversity through structured thought processes, which if repeated in daily life, can become a great asset to their leadership management skills.

8: Influence to have an impact

Why we need to influence as leaders and how to be effective

Users will learn to understand the realities of human nature; the power of influence and persuasion; improved negotiation skills, how to frame ‘sticky’ ideas that win support; establishing influence to make a positive impact.

The module will also encourage users to develop influencing tactics and the ability to analyse situations and recognize interplaying factors within the context of dentistry.

9: Working with teams

How effectiveness in team management makes for a more productive and fulfilling leadership life

Users will learn the importance of effective team working; why teams fail and succeed; building high performance, diverse teams; resolving and managing team conflict; turning around underperforming teams; signs of successful teams and building extensive networks within and beyond teams.

The module will also encourage users to assess their own approach to team working, identifying the style of their current team and how to build an effective long term plan for their team within dentistry.

10: Change to implement excellence

Why the desire for excellence means we have to manage an agenda for change

Users will recognize the importance of innovation and change; how to employ creativity techniques to stimulate imagination; initiating change management and using the language of change to successfully drive forward enterprise.

The module will also encourage users to develop a ‘T-shaped mind’, and furthermore identify and assess how their current strengths can become an area of exceptional performance.

The Fundamentals of Oral Health

1. The effects of poor oral health

Users will be able to appreciate the global burden and systemic effects of poor oral health, in addition to wider outcomes such as poor child development, the economy and the need for a unified message among all healthcare professionals.

2. Dental caries

Users will learn the cause of tooth decay in addition to the signs and symptoms, understand which foods and drinks can cause decay, the frequency versus quantity of sugar intake, and also be able to identify high-risk patients.

3. Periodontal disease

Users will understand the cause of gum disease, its signs and symptoms, stages and be able to identify high-risk patients.

4. Preventing poor oral health through oral hygiene

Users will learn the importance of fluoride in maintaining good oral health. They will understand the rational and best methods for oral hygiene and be aware of their role as a health professional in the maintenance of good oral health for their patients.

5. Managing common oral health scenarios

Users will learn about common scenarios that many groups of their patients may present with. They will differentiate between types of oral pain and infection, and identify dental trauma, dry mouth and sore mouth. Users will learn about the importance of oral health during pregnancy and in young children, and also gain tips in tooth brushing for medically compromised patients.

6 Soft tissue problems

Users will understand the importance of swift referral for suspicious lesions in the mouth. They will be introduced to common presentations of mouth ulcers and appreciate that oral cancer can appear in many different forms.